FAQs

Here are some answers to commonly asked questions:

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Q: How long does the process take?

A: We’re proud to offer fast turnaround times – usually only two to three days if you have fewer than 5 LPs or cassettes; any order of fewer than 20 LPs or cassettes should take a week maximum.

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Q: How can I pay?

A: Most people pay with cash, but we will accept a personal cheque. You can also pay for your order by Paypal - this is especially helpful if you are shipping your stuff to us.

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Q: Can’t I just buy the equipment and do this myself? It’s easy, right?

A: Well, it’s certainly not something that requires a four-year university degree (you heard it here, folks). But it does take time to learn and perfect the process. So it comes down to a matter of how much stuff you have to convert, and how much time and money you want to spend. It’s pretty easy to find a “USB turntable” in an electronics store these days, but you’re looking at about $80-100 minimum, for a fairly cheap one. These are known for getting the job done, but not doing it extremely well. You get what you pay for. And then there’s the learning curve – if you’re reasonably good with computers, you could probably learn the process fairly quickly but if you only have a few albums to convert, why bother? Think of it as “renting” our equipment (which is pretty awesome, by the way – see the next question for more info) and doing the work for you instead of you figuring out how to do it yourself.

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Q: What kind of equipment do you use?

A: We have a couple of solid Pioneer/Akai turntables for LPs and a high-end Sony cassette deck for tapes – all made back in the day when electronics were built to last! Certainly better quality than any cheap USB turntable you can pick up these days. To record, we use an excellent program called Audacity, used by millions of people around the world, professionals included, to create music, podcasts, and many other things.

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Q: Isn’t “copying music” illegal? Can I copy these and give them out to all my friends?

A: It’s not illegal to simply make a copy of that rare old Led Zeppelin recording you own. Legally, you are allowed to make a digital backup as long as you have the original copy. If you’re trying to sell or re-distribute copies, though, that’s not allowed. We can't stop you from doing this, but we don't advise it either.

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Q: Do you listen to my record/cassette?

A: Only as much as is necessary, to make sure everything sounds okay, and to break songs into individual tracks when necessary. We don’t listen to the whole thing though.

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Q: Do you split my albums into individual tracks?

A: Yes! But this is only possible if there are obvious breaks – if it’s a lecture, audiobook, etc., and there are no obvious track breaks, you’ll get two big tracks, one for each side.

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Q: My records are a little beaten up. Will they still sound okay?

A: We give records a careful cleaning by hand before playing them, which will at least make them as good as they can be. We can get rid of a lot of the noise (see next question) but if there’s a skip there’s not much else we can do. If it’s a forward-skip, then you’ll hear a little piece missing when you play the song. If it’s a back-skip, though, the kind that bumps the needle back so you keep hearing the same few seconds over and over again, we’ll have to leave that track out entirely.

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Q: Do you do hiss/pop/noise filtering?

A: Yes we do! In most cases it’s a great improvement on the original. If you’re someone who loves that unmistakable “vinyl sound”, pops and scratches included, let us know and we’ll keep it unfiltered and “real” for you.